Frequently Asked Questions
Everything you need to know about partnering with HOLA
Answers to the most common questions from wholesalers, importers, private label brands, and e-commerce sellers about our OEM/ODM pet product manufacturing services.
General & Company
What does HOLA Products manufacture?
HOLA Products specializes in three core categories: pet nests (soft nests, donut calming nests, burrow/cave beds, foldable travel nests), pet houses (Oxford fabric, enclosed cave-style, tent-style, weatherproof outdoor, and semi-enclosed shelters), and pet beds (flat cushioned beds, orthopedic memory-foam beds, elevated cots, hammocks, and 2-in-1 designs). We do not focus on retail -- our core service is B2B manufacturing, OEM/ODM, and private-label production.
How long has HOLA Products been in business?
Founded in 2011, HOLA Products started as a textile product manufacturer and progressively specialized in pet nests, houses, and beds. With over 10 years of production experience, we have developed deep practical knowledge of the details that affect durability, customer reviews, retail presentation, and long-term B2B relationships.
Who are HOLA's typical B2B customers?
We serve wholesalers and distributors, importers seeking factory-direct OEM/ODM supply, retail chains and value retail buyers needing retail-ready packaging, private label brands developing differentiated products, e-commerce sellers on Amazon, TikTok Shop, and independent websites, as well as pet stores, grooming shops, boarding facilities, and animal shelters.
OEM/ODM & Customization
What OEM/ODM customization options does HOLA offer?
Our customization covers a wide range of product and packaging elements:
- Product size, shape, and structure customization
- Material selection (fabric type, filling, non-slip/waterproof base)
- Color and print pattern customization
- Logo printing, label and hang tag customization
- Retail box and packaging design support
- Carry bag and product bundle development
- Sample development from drawings, photos, samples, or concepts
Can HOLA develop a completely new product from scratch?
Yes. Our R&D and sample development team supports new product creation from concept to production-ready stage. You can share product ideas, drawings, market references, competitor samples, or improvement goals -- our team will analyze requirements, suggest materials and structures, produce a sample, refine it based on your feedback, and prepare it for mass production.
Can HOLA help improve an existing product I already sell?
Absolutely. This is one of our core strengths -- review-driven product improvement. Send us your existing product photos, samples, customer complaints, or market references. Our team will identify weak points (stitching, filling, zippers, non-slip base, washability, packaging, etc.) and propose practical factory-level improvements before your next production run.
Products & Quality
What common product problems does HOLA help buyers avoid?
Common issues we help prevent include:
- Fabric tears and loose seams under regular use
- Filling that flattens, clumps, or shifts after washing
- Broken zippers on removable covers
- Bottoms that are not non-slip or waterproof
- Pet houses that lose their shape over time
- Odor, poor washability, fabric pilling, or shedding
- Damaged packaging leading to poor retail or e-commerce presentation
What quality control process does HOLA follow?
Our QC process covers each stage of production: raw material checking, fabric and mesh cutting inspection, stitching and seam inspection, edge binding checking, filling material and shape-retention review, zipper and removable-cover checking, non-slip and waterproof base checking, finished product inspection, and a final packaging and accessory-list review before shipment.
What is HOLA's production capacity?
Our workshop runs approximately 50 sewing machines across 3 production lines. The team handles fabric cutting, semi-finished processing, sewing, filling, inspection, and packaging. Workers are experienced with fabric, mesh, filling materials, zippers, straps, bags, and mixed-material pet products -- covering all details that matter for durable, well-finished pet nests, houses, and beds.
Sampling & Development
What is the typical sample development process?
- 1Product idea or problem discussion
- 2Market reference or review issue analysis
- 3Material and structure suggestion
- 4Sample making
- 5Testing and adjustment based on buyer feedback
- 6Buyer confirmation
- 7Mass production preparation
What information should I provide to start a sample request?
The more context you share, the better we can support you. Useful inputs include: product category and target size, material preferences (fabric type, filling, base), design drawings or reference photos, competitor product links or samples you want to improve upon, customer review complaints you want to address, your target sales channel (retail, Amazon, wholesale), and any branding or packaging requirements.
Are sample fees charged, and are they refundable?
Sample fees depend on the complexity and materials required for your product. Please contact our team directly to discuss sample costs for your specific project. We are happy to work through the details with you and find an arrangement that supports a productive long-term partnership.
Orders & MOQ
What are HOLA's minimum order quantities (MOQ)?
MOQ varies depending on the product type, customization level, and materials involved. We offer flexible solutions for both small batch and large-scale orders. Please contact us with your product details and target quantity so we can provide an accurate MOQ and pricing discussion.
Can HOLA support retail-ready packaging for my orders?
Yes. We support retail-ready packaging including color boxes, carry bags, instruction sheets, labels, hang tags, barcode labels, accessory lists, and customized packaging for different sales channels (retail shelves, e-commerce, wholesale). Clear packaging reduces user confusion, missing-part complaints, shipping damage, and unnecessary returns.
Can I order product bundles or multiple SKUs in one order?
Yes. We support product bundle development and can handle orders with multiple SKUs. Whether you are building a seasonal collection, a private label line, or a bundle package for retail or e-commerce, our team can work with you to manage production across multiple product types in one order cycle.
Shipping & Logistics
Which regions does HOLA ship to?
HOLA Products exports globally, with strong reach across Europe, North America, and Asia. We handle both land and sea freight logistics. Contact our team to discuss shipping options, lead times, and freight arrangements for your destination.
What shipping and freight methods are available?
We support sea freight and land transport. The best method depends on your order volume, destination, and timeline. Our team can advise on the most cost-effective option for your shipment. For urgent or smaller orders, we can also discuss air or express courier options based on your needs.
Is a factory visit possible before placing a large order?
Yes, we welcome factory visits and encourage long-term cooperation discussions in person. Visiting allows you to see our production lines, quality control process, material options, and workshop directly. Please contact us in advance to arrange a suitable visit schedule.
Still have questions?
Talk to our B2B team directly
Whether you have a specific product improvement challenge, a new private-label concept, or want to explore a long-term OEM/ODM partnership -- our team is ready to help.